Challenge
TalkTwelve, an employment-law service, received open-ended client enquiries that often lacked key facts. Solicitors spent over 60 minutes per case gathering information before a consultation could begin.
Solution
We built a conversational AI agent that asks targeted follow-up questions, retrieves approved legal content through RAG, and converts each enquiry into a structured, solicitor-ready brief, deployed securely on AWS with built-in payments and video consultations.
Results
- Cut intake time from over 60 minutes to about 12 minutes
- Produced more complete, consistent consultation briefs
- Freed solicitor capacity for higher-value case work
- Lowered cost per case without adding headcount
Technology
Python · React · Qdrant · Keycloak · AWS
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